Full price and sale items in original condition, with all tags attached, may be returned for a full refund within 30 days of the date they were delivered. Final sale items cannot be returned at any time. We reserve the right to deny a refund if the returned merchandise does not meet our requirements. Worn, altered or washed items may not be returned. You are responsible for the merchandise until it has been received by our warehouse. We provide you with a free return shipping label with your order for items that meet our return policy.
We recommend using a trackable shipping method. Shipping and handling fees will not be refunded at this time. Calverro will only allow exchanges for an item of equal value (such as a different size or color). The exchanged item will be shipped to you, at no additional charge to the customer, once the returned item is received. For items of a different value, a new order will be required. To return an item, please complete a return form and include the completed copy, containing your order number and details regarding your request, with your return.
In the event we have processed your order incorrectly, or you have received a damaged or defective item, we will gladly replace the merchandise or accept a full refund at our expense. We will provide a prepaid shipping label to expedite the return for orders shipped within the U.S. To receive your shipping label and arrange the replacement of your product, please contact customer service at firstname.lastname@example.org between the hours of 9 a.m. and 4 p.m. PST. Customers using a third-party shipping service are responsible for any duties, taxes, or fees that may occur. Calverro is not liable for any damages to merchandise shipped by a third-party.
REFUNDS / CREDITS
Refunds will be issued to the original form of payment. Once the returned merchandise is received to our warehouse, your refund will be processed within 14 days. An email confirming your processed return will be sent. Your bank may require additional time to post this transaction to your account. Please allow 1 to 2 billing cycles from date returned for your account to be credited.